Terms and Conditions

1. Agreement to Terms

By accessing or using Monkt, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access the service.

2. Use License

We grant you a limited, non-exclusive, non-transferable license to use Monkt for personal or business purposes. This license is subject to these Terms and Conditions.

• You must not modify or reverse engineer our service
• You must respect file processing limits
• You must not use the service for illegal purposes
• You must not violate any intellectual property rights

3. User Accounts

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information is up to date

4. File Processing

By using our file processing service:

• You warrant that you have the right to process the files
• You understand processing times may vary
• You accept our file size and type limitations
• You are responsible for maintaining file backups

5. Service Modifications

We reserve the right to:

• Modify or discontinue any part of our service
• Change our terms and conditions
• Adjust pricing with reasonable notice
• Limit service availability by region

6. Termination

We may terminate or suspend your account and access to our service immediately, without prior notice, for:

• Violations of these Terms
• Processing of illegal content
• Excessive service usage
• Non-payment of fees

7. Payments, Billing & Refunds

Paid plans are billed in advance through Stripe. Access to Monkt is digital and begins when payment succeeds. By purchasing or renewing, you authorize recurring charges for your selected plan until you cancel.

• All charges are final once the billing period has started and service has been made available.
• Not using the service during a paid period does not cancel, pause, or reduce amounts due. Fees remain payable in full.
• A delayed, unanswered, or unsatisfactory support reply does not waive, delay, or reverse payment. Subscriptions renew and charges remain due until you cancel.
• Past invoices and completed charges cannot be reversed, reopened, or refunded through the Stripe customer portal once Stripe no longer permits that action.
• Unused transformation credits, storage period, or remaining time in a billing cycle are not refundable and cannot be restored after cancellation, downgrade, or expiry.
• Manage or cancel your subscription in the Stripe billing portal. If the portal does not allow a change you need (including refunds, invoice adjustments, or changes to past charges), email [email protected] before filing a payment dispute.
• Chargebacks or payment disputes filed without first contacting support may result in immediate account suspension.

8. Support

• Enterprise (business) accounts receive priority support.
• All other plans receive support on a best-availability basis. We do not guarantee response time, resolution, or continuous availability of support for those plans.
• Support contact: [email protected].

Contact Us

If you have any questions about these Terms and Conditions, please contact us at: